Returns& Exchange Pollcy

At Longvon, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy.

 

1. Returns

We do accept returns or exchanges if the item you purchased is defective. If you receive a defective item, please contact us at this website with details of the product and the defect. You can send the item you consider defective to our company address.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at this website with details of the product and the defect. You can send the item you consider defective to our company address.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

 

3. Shipping

To return the item you purchased, please mail it to: Room 807, Block A, Zhong'an Science and Technology Center, No.117 Huaning Road, Shenzhen 518109, China.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

4. Warranty Time

The warranty time is 1 year. Start with the date you placed the order.